Office Services Survey

As part of work to improve the service you receive from the office services team we ask that you take a few minutes to complete this survey. The survey will take about 10 minutes to complete and is split into 5 sections. The answers to the survey will allow us to gauge how you feel about the service provided at present and hopefully suggest ways in which it can be improved. The answers to this survey will be collated in an anonymous manner therefore protecting your confidentiality.

Section 1

1. Have you contacted Sandra Hamilton regarding reception matters in the last 12 months? If no go to section 2. *

2. What is your preferred method of contacting Sandra Hamilton on reception matters?

3. What areas have you contacted Sandra Hamilton about? Tick all that are appropriate

Travel

Meeting room bookings

Conference call advice

Postal matters

Stationery

Other

Please select the appropriate response to the statements below.

4. I was happy with the speed of response I received.

5. The advice given fully answered my query.

6. The advice was given in a professional manner

7. Overall I was satisfied with the service given.

8. How do you feel the current service could be improved?

Section 2

9. Have you contacted Anne Vigor regarding HR matters in the last 12 months? If no go to section 3. *

10. What is your preferred method of contacting Anne Vigor on HR matters?

11. What areas have you contacted Anne Vigor about? Tick all that are appropriate

CIPHR

Salary

Pension

BLF policy and procedures

Recruitment

Equality or diversity issues

Appraisal

Dispute with another member of staff

Other

Please select the appropriate response to the statements below.

12. I was happy with the speed of response I received.

13. The advice given fully answered my query

14. The advice was given in a professional manner

15. Overall I was satisfied with the service given.

16. How do you feel the current service could be improved?

Section 3

17. Have you contacted Emma Groombridge regarding office matters in the last 12 months? If no go to section 4. *

18. What is your preferred method of contacting Emma Groombridge on office matters?

19. What areas have you contacted Emma Groombridge about? Tick all that are appropriate

Office supplies (eg tea/coffee/milk)

Door entry and alarm fobs

Air conditioning

Health and safety matters including work station assessments

Office cleanliness

Office maintenance

New starter arrangements

Other

Please select the appropriate response to the statements below.

20. I was happy with the speed of response I received.

21. The advice given fully answered my query

22. The advice was given in a professional manner

23. Overall I was satisfied with the service given.

24. How do you feel the current service could be improved?

Section 4

25. Have you contacted Craig Coulson regarding IT matters in the last 12 months? If no go to section 5. *

26. What is your preferred method of contacting Craig Coulson on IT matters?

27. What areas have you contacted Craig Coulson about? Tick all that are appropriate

Application issues (Word, Excel)

Internet issues

Software Installations

Printing issues

Database issues (CARE)

Telephone issues

General IT Query

Other

Please select the appropriate response to the statements below.

28. I was happy with the speed of response I received.

29. The advice given fully answered my query

30. The advice was given in a professional manner

31. Overall I was satisfied with the service given.

32. How do you feel the current service could be improved?

Section 5

We are hoping to use this new electronic format for the annual staff survey and would therefore appreciate your feedback on it.

33. How easy was the questionnaire to complete? *

34. Did you find the questionnaire: *

35. Do you have any suggestions for improving the format of the questionnaire?

Home

Home New
Supporting those affected by lung disease | BLF Home
Privacy and disclaimer
Site Map
Staff Login
Useful Links
Contact us

Built on OneStopCMSBuilt on Cubik OneStopCMS